Shipping Policy

At Kokochi, we strive to deliver your order safely and on time. This Shipping Policy outlines how and when your order will be shipped.

1. Shipping Coverage

We currently ship across India.

International shipping is not available at this time unless explicitly mentioned on the website. 

2. Order Processing Time

  • Orders are typically processed within 1–3 business days after confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day.

Once your order is dispatched, you will receive a shipping confirmation along with tracking details via email or SMS

3. Delivery Timelines

Estimated delivery timelines after dispatch:

  • Metro cities: 2–4 business days

  • Non-metro / remote areas: 4–7 business days

Delivery timelines may vary due to factors beyond our control such as courier delays, weather conditions, public holidays, or regional restrictions.

4. Shipping Charges

  • Shipping charges (if applicable) are displayed clearly at checkout before payment.

  • Any free-shipping offers or promotions will be communicated on the website.

5. Address & Contact Details

Please ensure that your shipping address, PIN code, and contact number are accurate at the time of checkout.

Kokochi will not be responsible for delays, failed deliveries, or returns caused by incorrect or incomplete address details provided by the customer.

6. Delivery Attempts

Our courier partners typically attempt delivery 2–3 times.

If delivery fails due to customer unavailability, refusal, or incorrect address details, the shipment may be returned to us. Any re-shipping charges, if applicable, may be borne by the customer.

7. Delays & Force Majeure

Kokochi shall not be held liable for delays caused by events beyond reasonable control, including but not limited to natural disasters, strikes, government regulations, or courier disruptions.

8. Contact Us

For shipping-related queries, please contact:

Email: support@kokochi.in

Website: www.kokochi.in