Privacy Policy

At Kokochi (“we,” “us,” “our”), we value your trust and respect your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.kokochi.in (the “Site”), shop online, or use related services (collectively, the “Service”). By accessing or using the Service, you agree to the collection and use of your information as described here.

1. Information We Collect

1.1 Personal Information You Provide

When you register, place an order, sign up for newsletters, contact us, or otherwise interact with the Site, we may collect personal information such as:

  • Name

  • Email address

  • Phone number

  • Shipping address

  • Billing address

  • Payment information (transmitted securely via our payment partners)

  • Other information you choose to provide

1.2 Automatically Collected Information

We may automatically collect certain information when you visit the Site:

  • IP address

  • Device and browser information

  • Pages visited

  • Time and date of visits

  • Cookies and similar technologies

This helps us understand user behaviour and improve our services.

1.3 Cookies & Tracking Technologies

We use cookies, web beacons, and similar tools. Cookies help us remember your preferences, improve your experience, and provide personalised recommendations. You can control cookie preferences via your browser settings.

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfil orders

  • Communicate with you regarding purchases and support

  • Personalize your experience

  • Send marketing emails (only if you opt in)

  • Analyze usage trends to improve the Service

  • Comply with legal obligations

We will not sell or rent your personal information to third parties for marketing purposes without your explicit consent.

3. Disclosure of Your Information

We may share your personal information with:

3.1 Service Providers

Third parties who help us operate our business, such as:

  • Payment processors

  • Delivery partners

  • Marketing and analytics services

We require them to protect your data and use it only for permitted purposes.

3.2 Legal Requirements

We may disclose information if required by law, in response to legal process, or to protect our rights, privacy, safety, or property — or that of our users.

4. Third-Party Links

Our Site may contain links to third-party websites. If you follow links to other sites, please note that they have their own privacy policies and that we do not accept responsibility for these policies or their content.

5. User Comments and Feedback

Any reviews, ratings, comments or other content you post through the Service may be visible to other users. You grant us the right to use, edit, publish, and redistribute such content without compensation.

6. Security of Your Information

We implement commercially reasonable physical, technical and administrative safeguards to protect your personal data. We also require our service providers to implement similar measures. However, no website or internet transmission is completely secure, and we cannot guarantee absolute protection.

7. Accuracy and Retention

We strive to keep your personal information accurate and up to date. You may contact us to correct or update your information. We retain data only as long as necessary for the purposes described in this Policy, or as required by applicable law.

8. Your Rights and Options

8.1 Access or Correct Your Data

You may request access to, correction of, or deletion of your personal data. Use the contact details below to make such requests.

8.2 Marketing Preferences

If you have opted in to receive promotional communications, you may opt out at any time by following the unsubscribe link in emails or by contacting us.

9. Children’s Privacy

The Service is not directed toward children under the age of 18. We do not knowingly collect personal data from minors.

10. Changes to This Privacy Policy

We may update this Policy from time to time. We will post the updated policy on our Site, and the “Last Updated” date above will reflect the latest changes.

Your continued use of the Site following the posting of changes constitutes acceptance of those changes.

11. Contact Us

If you have questions about this Privacy Policy or want to exercise your rights, contact us at:

Email: support@kokochi.in

Address: Plot No 8, 8A FLAT A602/603, Sector 17, Sanpada, Thane, Maharashtra, India - 400705

12. Consent

By using our website, you consent to the terms of this Privacy Policy and the collection and use of your information as described.